Advances in information technology increasingly allow firms to identify expensive, high-cost customers, who are not only individually less profitable for firms but also raise the average marginal cost incurred by firms and thus impose a negative externality on inexpensive customers. Should...

Creation of knowledge in any organisation is inevitably incessant. Its appropriate use and handling are strategic to the competitiveness of the organisation. In many small-and medium-sector enterprises (SMEs), while specific knowledge generation is a continuing activity, importance of its apt...

In service industries, the customer relationship has become a core issue for achieving competitive advantage. The firms prefer to invest in the technology based Customer Relationship Management (CRM). However, mere implementing the CRM applications does not itself ensure success until the...

The paper explores the contribution of innovations to Indian growth. Inclusive innovations aid catch-up and close productivity gaps. An analytical framework helps to characterize policies that contribute to such innovations. Recent telecommunication and mobile banking policies are assessed...

This contribution highlights some of the conclusions made by Ecorys in two studies that were commissioned by the European Commission: Truly Internal Market for e-communications (2012) and Future electronic communications markets subject to ex-ante regulation (2013). This contribution translates...

This study's estimates of the reduction in accidents from a ban on cell phone use while driving are both lower and less certain than previous studies indicate.

Do telecoms really contribute to the economic development of developing countries ? After funding a new mobile phone operator in Haiti, the Agence Française de Développement and Proparco have been willing to assess the impact of the arrival of this new operator on the Haitian economy. This...