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Customer-focused performance and the dynamic model for competence building and leveraging: A resource-based view
Wang, Yonggui; Lo, Hing-Po - In: The journal of management development 22 (2003) 5-6, pp. 483-526
Persistent link: https://www.econbiz.de/10006888100
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Customer-focused performance and the dynamic model for competence building and leveraging: A resource-based view
Wang, Yonggui; Lo, Hing-Po - In: The journal of management development 22 (2003) 6, pp. 483-526
Persistent link: https://www.econbiz.de/10006888431
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The constituents of core competencies and firm performance: evidence from high-technology firms in china
Wang, Yonggui; Lo, Hing-Po; Yang, Yongheng - In: Journal of engineering and technology management : JET-M 21 (2004) 4, pp. 249-280
Persistent link: https://www.econbiz.de/10006814585
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"Tailoring" customization services: Effects of customization mode and consumer regulatory focus
Wang, Yonggui; Kandampully, Jay; Jia, He (Michael) - In: Journal of service management 24 (2013) 1, pp. 82-104
Persistent link: https://www.econbiz.de/10010087402
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Testing the moderating effects of toolkits and user communities in personalization: The case of social networking service
Wang, Yonggui; Li, Dahui - In: Decision support systems : DSS ; the international journal 55 (2013) 1, pp. 31-42
Persistent link: https://www.econbiz.de/10010119475
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An integrated framework for customer value and customer-relationship-management performance: a customer-based perspective from China
Wang, Yonggui; Lo, Hing Po; Chi, Renyong; Yang, Yongheng - In: Managing service quality : MSQ ; an international journal 14 (2004) 2, pp. 169-182
Persistent link: https://www.econbiz.de/10007154006
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The antecedents of service quality and product quality and their influences on bank reputation: evidence from the banking industry in China
Wang, Yonggui; Lo, Hing-P.; Hui, Yer V. - In: Managing service quality : MSQ ; an international journal 13 (2003) 1, pp. 72
Persistent link: https://www.econbiz.de/10007162181
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Customer relationship management capabilities: Measurement, antecedents and consequences
Wang, Yonggui; Feng, Hui - In: Management decision : MD 50 (2012) 1, pp. 115-130
Persistent link: https://www.econbiz.de/10009823139
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Asymmetric Effects of Regulatory Focus on Expected Desirability and Feasibility of Embracing Self‐Service Technologies
Jia, He (Michael); Wang, Yonggui; Ge, Lin; Shi, Guicheng; … - In: Psychology & marketing 29 (2012) 4, pp. 209-226
Persistent link: https://www.econbiz.de/10009847651
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Book review
Wang, Yonggui - In: Industrial marketing management : the international … 40 (2011) 7, pp. 1214-1217
Persistent link: https://www.econbiz.de/10009806445