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Ganguli, Shirshendu
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Roy, Sanjit Kumar
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Managing service quality : MSQ ; an international journal
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The international journal of bank marketing : IJBM
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Service quality dimensions of hybrid services
Ganguli, Shirshendu
;
Roy, Sanjit Kumar
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
5
,
pp. 404-425
Persistent link: https://www.econbiz.de/10008453924
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Generic technology-based service quality dimensions in banking: Impact on customer satisfaction and loyalty
Ganguli, Shirshendu
;
Roy, Sanjit Kumar
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
2
,
pp. 168-190
Persistent link: https://www.econbiz.de/10008820720
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Conceptualisation of service quality for hybrid services: a hierarchical approach
Ganguli, Shirshendu
;
Roy, Sanjit Kumar
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1202-1218
Persistent link: https://www.econbiz.de/10010169956
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