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Passengers’ expectations of service quality at airports are becoming increasingly important as air traffic grows … Africa. An existing model placing the concept of passenger expectations central to measuring an airport’s specific level of … regarding the importance of services offered by airports and of the level of performance at ORTIA in particular. Significant …
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The emergence of low-cost carriers (LCCs) has been a key catalyst for the development of the aviation industry in the last decade. Indeed, extensive research has been undertaken to analyze the business model and impact on the aviation sector and beyond. Despite recent developments in the LCC...
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