Lubbe, Berendien; Douglas, Anneli; Zambellis, Julia - In: Journal of Air Transport Management 17 (2011) 4, pp. 224-227
Passengers’ expectations of service quality at airports are becoming increasingly important as air traffic grows … Africa. An existing model placing the concept of passenger expectations central to measuring an airport’s specific level of … regarding the importance of services offered by airports and of the level of performance at ORTIA in particular. Significant …