services (MTS) from the Malaysian perspective. Service quality (SQ), perceived value (PV), trust and habit were examined as the …-sectional survey and analysed using structural equation modelling. The findings revealed positive significant influences of trust and …

investigation of the impact of quality of online banking services on customer's trust, overall satisfaction and finally e … banking. The results of the logistic regression indicate that the independent variables of trust, quality of alternative e … provides insufficient evidence about the relationship among the quality of service, the overall satisfaction and the adoption …

universities. We therefore study the effects of the quality of the student-professor interaction, trust, and university image on … student perceived value. Moreover, we analyze the impact of perceived value on student satisfaction and loyalty. An empirical …

the marketing literature on the experience of customer loyalty ie., customer satisfaction, commitment, trust, perceived …

’ satisfaction in e-banking service settings. This study also evaluates influence of service quality on brand perception, perceived … value and satisfaction in e-banking. Required data was collected through customers’ survey. For conducting customers’ survey …, Security/Assurance and Responsiveness are important factors in customers satisfaction in e-banking it explains 48.30 per cent …

This study assesses the relationship between perceived quality, brand perception and perceived value with satisfaction … overall customers’ satisfaction in e-banking service. Result of regression SEM indicates that, all 14 variables found … significant and good predictors of overall satisfaction in e-banking services. However, result of SEM analysis indicates that …

been introduced as a variable that has a strong influence in the development of satisfaction and the repurchase intention …. This work provides an analysis of the perceived quality, value, satisfaction and future intentions of spectators in a mega … sports event. Trough structural equa¬tions modeling results indicate a strong effect of cost value on satisfaction. It is …

countries, Turkey and Germany. The model examines the direct and mediating effects among reputation, satisfaction, service …, 230 from Turkey and 217 from Germany. Results reveal that service quality, satisfaction, perceived value and reputation …

The paper investigates the path 'perceived service quality – perceived customer value – customer satisfaction … satisfaction and perceived value were significant antecedent variables of 'intention to recommend to others'. Customer satisfaction … significant direct effects on customer satisfaction and perceived value. The results support the direct effects model of effect of …