influence the quality of services of hotels is critical for the success of the hotels. Corporate image and customer loyalty … should also be emphasised to ensure the sustainability of the hotels in this competitive industry. Hence, this study is … conducted to discover the factors influencing perceived service quality of Malaysian hotels, as well as exploring the …

one to five star hotels in selected areas of Cyprus. The results indicated that the respondents accept the interaction …

strategies for hotels to gain competitive advantage. Due to the lack of capitalised knowledge on the pathways of new service …

In an incessantly altering global tourism industry, hotels are forced to develop new strategic models. Models that do … research finally proposes a preliminary generic value-based strategic reflexivity model for individual hotels, expanding in …

whether variables such as size, category and variety of services provided, positively influence the performance of the hotels … includes the selection process of a sample of 450 hotels, and a questionnaire survey based on this sample. Finally, the …

clerk, sales officer, hotel housekeeper) in four destinations in Croatia (Rovinj, Dubrovnik, Mali Lošinj and Vodice) in the … hoteliers in Croatia are failing to centre sufficient attention on the postulates of internal marketing, as indicated by the … Croatia concerning the information provided to them, and the training on a regular basis. …

business success and profitability. The purpose of this study is to analyze the websites of a selected group of hotels (three …. The aims of this study are: (1) theoretically explore the term of content analysis, (2) evaluate hotel websites in Croatia … comparative analysis indicate that hotels primarily focus on “Facility & Contact Information”. Hotels are not enough focused on …

investment, market interconnectedness, and tourist flows on the entrance of foreign hotels in Croatia. Research was carried out … via time-series analyses of the secondary data to a sample of foreign hotels from 35 countries with operations in Croatia … the presence of foreign hotel companies in Croatia. Additional examination is performed separately on hotels in foreign …

in relation to customer satisfaction, reporting the findings from Croatia. Therefore, it contributes to the existing …