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1
Consumer behaviour in China : customer satisfaction and cultural values
Yau, Oliver H. M.
-
1994
Persistent link: https://www.econbiz.de/10004177127
Saved in:
2
Das Wechselverhalten von Konsumenten im Strommarkt : Eine empirische Untersuchung direkter und moderierender Effekte
Henseler, Jörg
-
2006
Persistent link: https://www.econbiz.de/10004912059
Saved in:
3
Phänomen Luxusmarke : Identitätsstiftende Effekte und Determinanten der Markenloyalität
Büttner, Miriam
-
2008
-
2., überarbeitete und erweiterte Auflage
Persistent link: https://www.econbiz.de/10004923617
Saved in:
4
Kundenzufriedenheit
mit Selbstbedienungskassen im Handel : Der Erklärungsbeitrag ausgewählter verhaltenswissenschaftlicher Theorien
Boslau, Madlen
-
2009
Persistent link: https://www.econbiz.de/10004949850
Saved in:
5
Winning banks : managing service quality for customer satisfaction
Grubbs, M. R.
;
Reidenbach, R. E.
-
1989
Persistent link: https://www.econbiz.de/10004086200
Saved in:
6
Die Herausforderung der Kreditinstitute in einem grossen europäischen Markt : überarbeitete Referate und Protokolle der Diskussionen beim 14. Hochschulkurs für das Geld- und Bankwe...
Lexa, Hans
(
contributor
)
-
1994
Persistent link: https://www.econbiz.de/10004309061
Saved in:
7
Banken und Erlebnisorientierung : Verhaltenswirkungen aus umweltpsychologischer Perspektive
Klaus, Kerstin
-
2007
Persistent link: https://www.econbiz.de/10004921164
Saved in:
8
Report of the Banking Commission
1972
Persistent link: https://www.econbiz.de/10003345062
Saved in:
9
Werte für den Kunden schaffen : besonderer Kundenservice durch ganzheitliche Unternehmensstrategie
Band, William A.
-
1992
Persistent link: https://www.econbiz.de/10004130118
Saved in:
10
Erfolg durch Service-Qualität : Dienstleistungskonzepte, Direct-Relationship-Marketing, Messung der
Kundenzufriedenheit
, Personalkonzepte in der Dienstleistung, Qualitätsmanagement...
Stauss, Bernd
(
contributor
)
-
1991
Persistent link: https://www.econbiz.de/10004130287
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