Winning banks : managing service quality for customer satisfaction
M. Ray Grubbs ; R. Eric Reidenbach
| Year of publication: |
1989
|
|---|---|
| Authors: | Grubbs, M. R. ; Reidenbach, R. E. |
| Publisher: |
Rolling Meadows, Ill. : Bank Administration Inst. |
| Subject: | Bank | Servicepolitik | Verbraucherzufriedenheit |
| Extent: | IX, 149 S. |
|---|---|
| Type of publication: | Book / Working Paper |
| ISBN: | 1-55520-102-4 |
| Source: |
Persistent link: https://www.econbiz.de/10004086200