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Quality management and business performance in hospitals: A search for success parameters

Kunst, Paul; Lemmink, Jos - In: Total quality management 11 (2000) 8, pp. 1123-1134

Persistent link: https://www.econbiz.de/10007177876

Quality networking initiatives in Europe: Classification and conditions for success

Kunst, Paul; Lemmink, Jos; Prins, Ruth - In: Total quality management 9 (1998) 1, pp. 21-34

Persistent link: https://www.econbiz.de/10007193603

Assessing the process and content of strategy in different organizations

Romme, Georges; Kunst, Paul; Schreuder, Hein; … - In: Scandinavian Journal of Management 6 (1990) 1, pp. 45-59

This paper deals with a quantitative assessment of strategy content and strategy process characteristics. The framework used is based on the concept of strategic logics. The empirical study involves six organizations in The Netherlands. Both the content and the process dimension of...

Persistent link: https://www.econbiz.de/10009217719

P-managementtussen wens en werkelijkheid

Blom, Peter; Kluytmans, Frits; Kunst, Paul; Sluijs, Ed Van - In: Personeelbeleid : officiel orgaan van de Nederlandse … 31 (1995) 9, pp. 102-104

Persistent link: https://www.econbiz.de/10006331103

The role of value in the delivery process of hospitality services

Lemmink, Jos; de Ruyter, Ko; Wetzels, Martin - In: Journal of Economic Psychology 19 (1998) 2, pp. 159-177

Persistent link: https://www.econbiz.de/10005299704

The role of corporate image and company employment image in explaining application intentions

Lemmink, Jos; Schuijf, Annelien; Streukens, Sandra - In: Journal of Economic Psychology 24 (2003) 1, pp. 1-15

Persistent link: https://www.econbiz.de/10005317060

Service Climate in Self-Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business-to-Business Setting

Jong, Ad de; Ruyter, Ko de; Lemmink, Jos - In: Journal of management studies : JMS 42 (2005) 8, pp. 1593-1620

Persistent link: https://www.econbiz.de/10005879513

Manufacturer-Distributor Relationships and Channel Service Quality

Lemmink, Jos; Wetzels, Martin; Koelemeijer, Kitty - In: The international journal of logistics management 7 (1996) 2, pp. 33-42

Persistent link: https://www.econbiz.de/10007318720

Measuring customer service quality in international marketing channels: A multimethod approach

Wetzels, Martin; Ruyter, Ko de; Lemmink, Jos; … - In: The journal of business & industrial marketing 10 (1995) 5, pp. 50-59

Persistent link: https://www.econbiz.de/10007336572

Warmth during non-productive retail encounters: the hidden side of productivity

Lemmink, Jos; Mattsson, Jan - In: International journal of research in marketing : IJRM ; … 15 (1998) 5, pp. 505

Persistent link: https://www.econbiz.de/10006197291

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