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Service orientation: antecedents, outcomes, and implications for hospitality research and practice

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Service orientation: antecedents, outcomes, and implications for hospitality research and practice

Teng, Chih-Ching; Barrows, Clayton W. - In: The Service Industries Journal 29 (2009) 10, pp. 1413-1435

Service orientation has played an important role both in the literature and hospitality organizations. Despite the large amount of research examining service orientation, less research has focused on understanding the concept within the hospitality sector. To fill the void, this article aims to...

Persistent link: https://www.econbiz.de/10010620680