Zouari, Ghazi; Abdelhedi, Marwa - In: Journal of Innovation and Entrepreneurship 10 (2021) 1, pp. 1-18
Purpose: Based upon an extended SERVQUAL model, this paper attempts tocontribute to the Islamic banking literature by examining the impact of digitalization,as a service quality dimension, on customer satisfaction. Design/methodology/approach: Two dimensions, i.e., digitalization andcompliance,...
