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~person:"Addison, John T."
~person:"Law, Chun Hung Roberts"
~person:"Shahin, Arash"
~person:"Wagner, Joachim"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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The impact of quality manageme...
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Kundenzufriedenheit
Schätzung
Arbeitsproduktivität
64
Hotel industry
64
Hotellerie
64
Labour productivity
47
Deutschland
36
Quality management
33
Qualitätsmanagement
33
Dienstleistungsqualität
27
Germany
27
Service quality
27
Gastgewerbe
25
Estimation
24
Firm performance
24
Hospitality industry
24
Unternehmenserfolg
24
Internet marketing
21
Online-Marketing
21
Betriebsrat
20
Industrie
18
Manufacturing industries
18
Consumer behaviour
17
Customer satisfaction
17
Konsumentenverhalten
17
Social Web
17
Social web
17
Bibliometrics
16
Bibliometrie
16
Tourism
16
Tourism industry
16
Tourismuswirtschaft
16
Vergleich
15
Works council
15
Tourismus
14
Comparison
12
Produktivität
12
Viral marketing
12
Virales Marketing
12
Codetermination
11
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Free
26
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13
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Book / Working Paper
27
Article
23
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Article in journal
23
Aufsatz in Zeitschrift
23
Working Paper
21
Arbeitspapier
12
Graue Literatur
12
Non-commercial literature
12
Language
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English
50
Author
All
Addison, John T.
Law, Chun Hung Roberts
Shahin, Arash
Wagner, Joachim
Rycx, François
34
Han, Heesup
28
Fryges, Helmut
15
Gundlach, Erich
15
Altonji, Joseph G.
12
Bertschek, Irene
12
Kampelmann, Stephan
12
Lazear, Edward P.
12
Pierret, Charles R.
12
Schank, Thorsten
12
Widmer, Philippe K.
12
Zweifel, Peter
12
Burda, Michael C.
11
Hamermesh, Daniel S.
11
Ours, Jan C. van
11
Brunello, Giorgio
10
Grinza, Elena
10
Harrigan, James
10
Kaiser, Ulrich
10
Merkl, Christian
10
Rens, Thijs van
10
Schreyögg, Jonas
10
Stoeldraijer, Lenny
10
Abowd, John M.
9
Dostie, Benoît
9
Kramarz, Francis
9
Mahy, Benoît
9
Schmutte, Ian M.
9
Chang, Yongsung
8
Dafny, Leemore S.
8
Farsi, Mehdi
8
Galí, Jordi
8
Gaynor, Martin
8
Ilmakunnas, Pekka
8
Kessler, Daniel P.
8
Lee, Jin-soo
8
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Institution
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Forschungsinstitut zur Zukunft der Arbeit
1
Published in...
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Discussion paper series / IZA
5
IZA Discussion Papers
5
International journal of hospitality management
5
International journal of productivity and quality management : IJPQM
3
University of Lüneburg Working paper series in economics
3
Working Paper Series in Economics
3
International journal of quality & reliability management
2
Journal of travel and tourism marketing
2
, Vol. , pp. -
1
Applied economics letters
1
Arbeitsbericht / Universität Lüneburg, Fachbereich Wirtschafts- und Sozialwissenschaften
1
Benchmarking : an international journal ; BIJ
1
CESifo working papers
1
IZA Discussion Paper
1
Jahrbücher für Nationalökonomie und Statistik
1
Jena Economic Research Papers
1
Jena economic research papers
1
Journal for labour market research
1
Journal of management research
1
Measuring business excellence : the journal of organizational performance management
1
Review of world economics
1
The TQM journal : the international review of organizational improvement
1
The international journal of productivity and performance management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism economics : the business and finance of tourism and recreation
1
ZEW - Centre for European Economic Research Discussion Paper
1
ZEW discussion papers
1
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ECONIS (ZBW)
41
EconStor
9
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1
Classifying customer requirements using Kano model and Kano map : the case of
hospital
services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
2
Importance-performance analysis of service
quality
dimensions for the customer groups segmented by DEA : the case of four star
hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
3
A comparative study of ordinary and fastidious customers' priorities in service
quality
dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
4
Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong
;
Li, Hengyun
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
Saved in:
5
A demand-driven analysis of tourist accommodation price : a quantile regression of room bookings
Masiero, Lorenzo
;
Nicolau, Juan L.
;
Law, Chun Hung Roberts
- In:
International journal of hospitality management
50
(
2015
),
pp. 1-8
Persistent link: https://www.econbiz.de/10011387794
Saved in:
6
A segmentation of online reviews by language groups : how English and non-English speakers rate
hotels
differently
Schuckert, Markus
;
Liu, Xianwei
;
Law, Chun Hung Roberts
- In:
International journal of hospitality management
48
(
2015
),
pp. 143-149
Persistent link: https://www.econbiz.de/10011341593
Saved in:
7
Mediating effects of attitude, subjective norms and perceived behavioural control for mobile payment-based hotel reservations
Sun, Sunny
;
Law, Chun Hung Roberts
;
Schuckert, Markus
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012146206
Saved in:
8
Evaluation and prioritization of service
quality
dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
9
Experiencing P2P accommodations : anecdotes from Chinese customers
Lyu, Jing
;
Li, Mimi
;
Law, Chun Hung Roberts
- In:
International journal of hospitality management
77
(
2019
),
pp. 323-332
Persistent link: https://www.econbiz.de/10011988585
Saved in:
10
Multilevel analysis of the relationship between type of travel, online ratings, and management response : empirical evidence from international upscale
hotels
Liang, Sai
;
Schuckert, Markus
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 239-256
Persistent link: https://www.econbiz.de/10011669972
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