Organizational knowledge is a critical source of competitive advantage for professional service firms. Learning from experience and sustaining past knowledge are critical to the success of such knowledge-driven firms. We use learning curve theory to evaluate learning and depreciation in...

In this case study of an architectural/engineering firm, Tonya, Ram, and Robert offer a new technique for projecting the scope and costs of professional-service projects. They utilize historical monthly data to estimate relationships between project outputs on one hand and labor inputs and prior...

In logistics networks involving one supply point (depot) and several geographically dispersed demand points (e.g., retail stores), delivery shortages will result if the design of delivery routes ignores random period-to-period fluctuations in customer demands. Delivery shortages may be costly...