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~person:"Allen, Alexis M."
~person:"Andreassen, Tor W."
~person:"Ilić, Ana"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
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Allen, Alexis M.
Andreassen, Tor W.
Ilić, Ana
Hollebeek, Linda D.
50
Clark, Moira K.
8
Brady, Michael K.
7
Brodie, Roderick J.
6
Conduit, Jodie
6
Rather, Raouf Ahmad
6
Islam, Jamid Ul
5
Valdimar Sigurdsson
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Khan, Imran
4
Sprott, David E.
4
Riivits-Arkonsuo, Iivi
3
Urbonavicius, Sigitas
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2
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Jurić, Biljana
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Luoma-aho, Vilma
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Rahman, Zillur
2
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Voorhees, Clay M.
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Bakhsh, Naghmeh Nik
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Journal of service research : JSR
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Journal of retailing and consumer services
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Journal of the Academy of Marketing Science
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One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.
;
Brady, Michael K.
;
Robinson, Stacey G.
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
5
,
pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
Saved in:
2
Customer engagement : opportunities and challenges for organizations
Bolton, Ruth N.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 272-274
Persistent link: https://www.econbiz.de/10009383389
Saved in:
3
Customer engagement : conceptual domain, fundamental propositions, and implications for research
Brodie, Roderick J.
;
Hollebeek, Linda D.
;
Jurić, Biljana
; …
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10009383399
Saved in:
4
Virtual reality through the customer journey : framework and propositions
Hollebeek, Linda D.
;
Clark, Moira K.
;
Andreassen, Tor W.
; …
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012268819
Saved in:
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