Online grocers accept delivery bookings and have to deliver groceries to consumers' residences. Grocery stores operate on very thin margins. Therefore, a critical question that an online grocery store needs to address is the cost of home delivery operations. In this paper, we develop a Markov...

Purpose: Within the context of business school education, the purpose of this paper is to propose a conceptual foundation in making academic knowledge more relevant to managerial practice through the use an off-shoot of pragmatist philosophy, Bridgman’s “operationalism,” in order to...