//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Berry, Leonard L."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Kundendienst im Kauf- und Ware...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Servicepolitik
4
Qualität
3
Product quality
2
Produktqualität
2
Selling
2
Verkauf
2
Dienstleistung
1
Dienstleistungssektor
1
Kundendienst
1
Qualitätskontrolle
1
Vereinigte Staaten
1
Warenhaus
1
more ...
less ...
Type of publication
All
Book / Working Paper
4
Article
1
Language
All
German
3
English
1
Undetermined
1
Author
All
Berry, Leonard L.
Stauss, Bernd
18
Seidel, Wolfgang
11
Meffert, Heribert
9
Bruhn, Manfred
8
Eglau, Hans Otto
7
Kölling, Marcus
7
Neyer, Anne-Katrin
7
Keuper, Frank
6
Lazer, William
6
Möslein, Kathrin
6
Reichwald, Ralf
6
Scott, Peter
6
Beck, Johann
5
Beck, Norbert
5
Bänsch, Axel
5
Clapp, John M.
5
Fujioka, Rika
5
Hogenschurz, Bernhard
5
Horovitz, Jacques
5
Rönnecke, Dirk
5
Tietz, Bruno
5
Zarnekow, Rüdiger
5
Zhou, Tingyu
5
Arnold, Brit
4
Barkawi, Karim
4
Hadwich, Karsten
4
Heskett, James L.
4
Kelley, Eugene J.
4
Laakmann, Kai
4
McKenzie, Brent
4
Roschk, Holger
4
Thomas, Erwin
4
Walker, James T.
4
Webster jr., Frederick E.
4
Wehrle, Friedrich
4
Wirth, Carsten
4
Zemke, Ron
4
Bailey, Keith
3
Bailey, Matthew
3
more ...
less ...
Published in...
All
Journal of retailing
1
Source
All
ECONIS (ZBW)
3
USB Cologne (EcoSocSci)
2
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10000083054
Saved in:
2
Top-Service : im Dienst am Kunden
Berry, Leonard L.
-
1996
Persistent link: https://www.econbiz.de/10004255185
Saved in:
3
Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen
Zeithaml, Valarie A.
;
Parasuraman, Ananthanarayanan
; …
-
1992
Persistent link: https://www.econbiz.de/10004117537
Saved in:
4
Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1992
Persistent link: https://www.econbiz.de/10009700995
Saved in:
5
The components of department store image : a theoretical and empirical analysis
Berry, Leonard L.
- In:
Journal of retailing
45
(
1969
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10001915282
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->