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Question order effects in measuring service quality
DeMoranville, Carol W.; Bienstock, Carol C. - 2007
Persistent link: https://www.econbiz.de/10003540295
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Similarities and differences between self-assessment approaches in public services in higher education institutions
Tarí, Juan José - In: The service industries journal 31 (2011) 7/8, pp. 1125-1142
Persistent link: https://www.econbiz.de/10009154408
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Quality certification, performance and size in hotel chains
Pereira-Moliner, Jorge; Tarí, Juan José - In: Tourism economics : the business and finance of tourism … 21 (2015) 2, pp. 307-324
Persistent link: https://www.econbiz.de/10011296990
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Effects of contextual variables on quality and performance
Tarí, Juan José; Muhammad Madi Bin Abdullah - In: Total quality management & business excellence : an … 28 (2017) 1/2, pp. 190-204
Persistent link: https://www.econbiz.de/10011730262