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New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen; Svensson, Göran; Otero-Neira, Carmen; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
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Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma; Svensson, Göran; Otero-Neira, … - In: International journal of business excellence : IJBEX 26 (2022) 1, pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
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Comparing the life-cycles of service sales between buyers and sellers in business relationships through a teleological lens
Rodríguez, Rocío; Svensson, Göran; Román, Sergio - In: International journal of business excellence 15 (2018) 1, pp. 95-113
Persistent link: https://www.econbiz.de/10011954188
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A sustainable business model in services : an assessment and validation
Høgevold, Nils M.; Svensson, Göran; Padin, Carmen - In: International journal of quality and service sciences 7 (2015) 1, pp. 17-33
Persistent link: https://www.econbiz.de/10011300155
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A comparison of sustainable business models between goods and service industries : similarities and differences
Høgevold, Nils M.; Svensson, Göran; Padin, Carmen; … - In: International journal of business excellence 10 (2016) 1, pp. 20-36
Persistent link: https://www.econbiz.de/10011665080
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Salespeople's sales performance skills in B2B of services firms : a cross-industrial study
Høgevold, Nils; Rodríguez, Rocío; Svensson, Göran; … - In: European business review 36 (2024) 2, pp. 201-224
Persistent link: https://www.econbiz.de/10014513321
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Organisational and environmental indicators of B2B sellers' sales performance in services firms
Rodríguez, Rocío; Roberts-Lombard, Mornay; Høgevold, … - In: European business review 34 (2022) 4, pp. 578-602
Persistent link: https://www.econbiz.de/10013412243
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Properties of quality constructs in Canadian business relationships
Hutchinson, David; Singh, Jang; Svensson, Göran; … - In: International journal of business excellence 5 (2012) 4, pp. 429-443
Persistent link: https://www.econbiz.de/10009576395
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Antecedents and postcedents of satisfaction in business relationships in Canada
Hutchinson, David; Singh, Jang; Svensson, Göran; … - In: International journal of logistics economics and … 3 (2011) 4, pp. 189-209
Persistent link: https://www.econbiz.de/10009502619
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Trust and commitment-based satisfaction and the impact on specific investments, formalisation and opportunism
Mysen, Tore; Svensson, Göran; Lee, Tzong-ru - In: International journal of business excellence 4 (2011) 6, pp. 696-714
Persistent link: https://www.econbiz.de/10009505724