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Borchgrevink, Carl P.
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Cornell hospitality quarterly : CQ
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The Cornell School of hotel administration handbook of applied hospitality strategy
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The relationship of service providers’ perceptions of service climate to guest satisfaction, return intentions, and firm performance
Susskind, Alex
;
Kacmar, K. Michele
;
Borchgrevink, Carl P.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 390-396
Persistent link: https://www.econbiz.de/10011943079
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2
How organizational standards and coworker support improve restaurant service
Susskind, Alex
;
Kacmar, K. Michele
;
Borchgrevink, Carl P.
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 705-715)
.
2010
Persistent link: https://www.econbiz.de/10008667113
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