How organizational standards and coworker support improve restaurant service
Year of publication: |
2010
|
---|---|
Authors: | Susskind, Alex ; Kacmar, K. Michele ; Borchgrevink, Carl P. |
Published in: |
The Cornell School of hotel administration handbook of applied hospitality strategy. - Los Angeles, Calif. [u.a.] : Sage, ISBN 1-4129-0590-7. - 2010, p. 705-715
|
Subject: | Unternehmenskultur | Corporate culture | Dienstleistungsqualität | Service quality | Gastronomie | Restaurant industry |
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