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~person:"Bradley, Graham L."
~person:"Chan, Edwin H. W."
~person:"Hsu, Cathy H. C."
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Beschwerdemanagement
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Complaint management
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Consumer behaviour
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Customer satisfaction
5
Dienstleistungsqualität
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Kundenzufriedenheit
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Service quality
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Online-Marketing
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Acculturation
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Beziehungsmarketing
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Bradley, Graham L.
Chan, Edwin H. W.
Hsu, Cathy H. C.
Ladkin, Adele
39
Weber, Karin
30
Sparks, Beverley
9
Weber, K.
9
Janta, Hania
8
Brown, Lorraine
7
Jin, Xin
7
Weber, Karl
7
Lugosi, Peter
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Bauer, Thomas
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Buhalis, Dimitrios
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Riley, Michael
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Filep, Sebastian
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Le Serre, Delphine
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Legohérel, Patrick
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Neuhofer, Barbara
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Osman, Hanaa
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Page, Stephen J.
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Akrivos, Christos
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Behrends, S.
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Beilfuss, W.
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Bentley, Tim
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Berry, Sue
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Chang, Vanessa
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Chathoth, Prakash K.
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Cheong, Lai
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Clayton, William
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Eggensperger, H.
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Errajaa, Karim
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Fyall, Alan
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International journal of contemporary hospitality management
3
Tourism management : research, policies, practice
2
International journal of hospitality management
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Journal of service management
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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ECONIS (ZBW)
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Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
2
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
3
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
Saved in:
4
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
5
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
6
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
7
Moving beyond the Western versus Asian culture distinction : an investigation of acculturation effects
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1703-1723
Persistent link: https://www.econbiz.de/10011732294
Saved in:
8
Stressor effects of negative online reviews on anger and burnout in the restaurant industry
Weber, Karin
;
Bradley, Graham L.
;
Sparks, Beverley
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2847-2866
Persistent link: https://www.econbiz.de/10011799921
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9
Categorisation of cultural tourism attractions by tourist preference using location-based social network data : the case of Central, Hong Kong
Liu, Zhewei
;
Wang, Anqi
;
Weber, Karin
;
Chan, Edwin H. W.
; …
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013326608
Saved in:
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