//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Bradley, Graham L."
~person:"Chan, Edwin H. W."
~person:"Hsu, Cathy H. C."
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The convention industry in Aus...
Similar by person
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
6
Complaint management
6
Consumer behaviour
6
Konsumentenverhalten
6
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Service quality
5
Internet marketing
4
Online-Marketing
4
Acculturation
3
Beziehungsmarketing
3
China
3
Relationship marketing
3
Stress
3
Viral marketing
3
Virales Marketing
3
Work stress
3
Gastronomie
2
Online retailing
2
Online-Handel
2
Restaurant industry
2
Social Web
2
Social media
2
Social presence
2
Social web
2
Arbeitszufriedenheit
1
Asia
1
Asien
1
Big event
1
Chinese
1
Chinese (People)
1
Chinese consumers
1
Chinese customers
1
Chinese-Australians
1
Chinesen
1
Complaints
1
Coping
1
Corporate culture
1
Cultural identity
1
more ...
less ...
Online availability
All
Undetermined
8
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
9
Aufsatz in Zeitschrift
9
Language
All
English
9
Author
All
Bradley, Graham L.
Chan, Edwin H. W.
Hsu, Cathy H. C.
Ladkin, Adele
39
Weber, Karin
30
Sparks, Beverley
9
Weber, K.
9
Janta, Hania
8
Brown, Lorraine
7
Jin, Xin
7
Weber, Karl
7
Lugosi, Peter
6
Bauer, Thomas
4
Buhalis, Dimitrios
4
Riley, Michael
3
Filep, Sebastian
2
Hemingway, Ann
2
Le Serre, Delphine
2
Legohérel, Patrick
2
Neuhofer, Barbara
2
Osman, Hanaa
2
Page, Stephen J.
2
Akrivos, Christos
1
Behrends, S.
1
Beilfuss, W.
1
Bentley, Tim
1
Berry, Sue
1
Chang, Vanessa
1
Chathoth, Prakash K.
1
Cheong, Lai
1
Clayton, William
1
Crossen-White, Holly
1
Eggensperger, H.
1
Errajaa, Karim
1
Fyall, Alan
1
Giousmpasoglou, Charalampos
1
Hainard, François
1
Hartwell, Heather
1
Jain, Juliet
1
Jarvis, Nigel
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
3
Tourism management : research, policies, practice
2
International journal of hospitality management
1
Journal of service management
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Source
All
ECONIS (ZBW)
9
Showing
1
-
9
of
9
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
2
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
3
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
Saved in:
4
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
5
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
6
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
7
Moving beyond the Western versus Asian culture distinction : an investigation of acculturation effects
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1703-1723
Persistent link: https://www.econbiz.de/10011732294
Saved in:
8
Stressor effects of negative online reviews on anger and burnout in the restaurant industry
Weber, Karin
;
Bradley, Graham L.
;
Sparks, Beverley
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2847-2866
Persistent link: https://www.econbiz.de/10011799921
Saved in:
9
Categorisation of cultural tourism attractions by tourist preference using location-based social network data : the case of Central, Hong Kong
Liu, Zhewei
;
Wang, Anqi
;
Weber, Karin
;
Chan, Edwin H. W.
; …
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013326608
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->