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The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.; Sparks, Beverley; Weber, Karin - In: International journal of contemporary hospitality management 27 (2015) 5, pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
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Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.; Sparks, Beverley; Weber, Karin - In: Journal of service management 27 (2016) 4, pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
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Stressor effects of negative online reviews on anger and burnout in the restaurant industry
Weber, Karin; Bradley, Graham L.; Sparks, Beverley - In: International journal of contemporary hospitality management 29 (2017) 11, pp. 2847-2866
Persistent link: https://www.econbiz.de/10011799921