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Consumer relationship fading
Evanschitzky, Heiner; Ramaseshan, B.; Brady, Michael K.; … - In: Psychology & Marketing 37 (2020) 6, pp. 815-836
Persistent link: https://www.econbiz.de/10012273748
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Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context
Brock, Christian; Blut, Markus; Evanschitzky, Heiner; … - In: International journal of research in marketing : IJRM ; … 30 (2013) 3, pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
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Beschwerdemanagement im B2B-Sektor: Replikation und Erweiterung
Brock, Christian; Blut, Markus; Evanschitzky, Heiner; … - In: Die Betriebswirtschaft : DBW 70 (2010) 1, pp. 27-41
Persistent link: https://www.econbiz.de/10003929430
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Will you tolerate this? : the impact of affective commitment on complaint intention and postrecovery behavior
Evanschitzky, Heiner; Brock, Christian; Blut, Markus - In: Journal of service research : JSR 14 (2011) 4, pp. 410-425
Persistent link: https://www.econbiz.de/10009491362
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Kundenbindung von Noncomplainern : neue Aspekte des Beschwerdemanagement
Brock, Christian; Blut, Markus; Evanschitzky, Heiner; … - In: Kundenmanagement, (pp. 57-76). 2011
Persistent link: https://www.econbiz.de/10009008212
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The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus; Beatty, Sharon E.; Evanschitzky, Heiner; … - In: Journal of retailing 90 (2014) 2, pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
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Satisfaction with complaint handling: A replication study on its determinants in a business-to-business context
Brock, Christian; Blut, Markus; Evanschitzky, Heiner; … - In: International journal of research in marketing : IJRM ; … 30 (2013) 3, pp. 319-322
Persistent link: https://www.econbiz.de/10010142569
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DBW-Dokumentation
Brock, Christian; Blut, Markus; Evanschitzky, Heiner; … - In: Die Betriebswirtschaft : DBW 70 (2010) 1, pp. 1-7
Persistent link: https://www.econbiz.de/10008383379
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Will You Tolerate This? The Impact of Affective Commitment on Complaint Intention and Postrecovery Behavior
Evanschitzky, Heiner; Brock, Christian; Blut, Markus - In: Journal of service research : JSR 14 (2011) 4, pp. 410-426
Persistent link: https://www.econbiz.de/10009813170
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Handelsmarketing : Grundlagen der marktorientierten Führung von Handelsbetrieben
Ahlert, Dieter; Kenning, Peter; Brock, Christian - 2020 - 3., vollständig überarbeitete und erweiterte Auflage
Persistent link: https://www.econbiz.de/10012216426