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A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy; Frennea, Carly M.; Aksoy, Lerzan; … - In: Journal of service research : JSR 18 (2015) 4, pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
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Does loyalty span domains? : examining the relationship between consumer loyalty, other loyalties and happiness
Aksoy, Lerzan; Keiningham, Timothy; Buoye, Alexander; … - In: Journal of business research : JBR 68 (2015) 12, pp. 2464-2476
Persistent link: https://www.econbiz.de/10011399506
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The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy; Aksoy, Lerzan; Malthouse, Edward C.; … - In: Journal of service management 25 (2014) 3, pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
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The interplay of customer experience and commitment
Keiningham, Timothy; Ball, Joan; Benoit, Sabine; Bruce, … - In: The journal of services marketing 31 (2017) 2, pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
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The cumulative effect of satisfaction with discrete transactions on share of wallet
L. Keiningham, Timothy; Aksoy, Lerzan; C. Malthouse, Edward - In: Journal of Service Management 25 (2014) 3, pp. 310-333
surveys from 1,448 customers whose transaction-specific satisfaction with a retailer and their subsequent purchase behaviors …
Persistent link: https://www.econbiz.de/10014894721
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The interplay of customer experience and commitment
Keiningham, Timothy; Ball, Joan; Benoit (née Moeller), … - In: Journal of Services Marketing 31 (2017) 2, pp. 148-160
customer loyalty, positive word of mouth and other desired outcomes for managers and marketers. This paper provides a framework …
Persistent link: https://www.econbiz.de/10014906395