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CONSUMER LOYALTY PROGRAMS IN R...
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Loyalty
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Buoye, Alexander
Han, Heesup
12
Pérez, Andrea
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12
Gil Saura, Irene
11
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10
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9
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8
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8
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7
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7
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6
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6
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6
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Journal of Service Management
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1
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
2
Does
loyalty
span domains? : examining the relationship between
consumer
loyalty
, other loyalties and happiness
Aksoy, Lerzan
;
Keiningham, Timothy
;
Buoye, Alexander
; …
- In:
Journal of business research : JBR
68
(
2015
)
12
,
pp. 2464-2476
Persistent link: https://www.econbiz.de/10011399506
Saved in:
3
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
4
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
5
The cumulative effect of satisfaction with discrete transactions on share of wallet
L. Keiningham, Timothy
;
Aksoy, Lerzan
;
C. Malthouse, Edward
- In:
Journal of Service Management
25
(
2014
)
3
,
pp. 310-333
surveys from 1,448 customers whose transaction-specific satisfaction with a
retailer
and their subsequent purchase behaviors …
Persistent link: https://www.econbiz.de/10014894721
Saved in:
6
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit (née Moeller), …
- In:
Journal of Services Marketing
31
(
2017
)
2
,
pp. 148-160
customer
loyalty
, positive word of mouth and other desired outcomes for managers and marketers. This paper provides a framework …
Persistent link: https://www.econbiz.de/10014906395
Saved in:
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