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~person:"Burkhauser, Richard V."
~person:"Jang, Soocheong"
~subject:"Dienstleistungsqualität"
~subject:"Kundenservice"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Dienstleistungsqualität
Kundenservice
USA
Customer satisfaction
21
Kundenzufriedenheit
21
United States
16
Consumer behaviour
14
Konsumentenverhalten
14
Gastronomie
12
Restaurant industry
12
Großbritannien
10
Service quality
10
United Kingdom
10
Beziehungsmarketing
9
Relationship marketing
9
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8
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8
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6
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Service recovery
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Article in journal
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24
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6
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5
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24
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Burkhauser, Richard V.
Jang, Soocheong
Han, Heesup
39
Mattila, Anna S.
29
Prentice, Catherine
27
Prybutok, Victor R.
22
Sharma, Piyush
22
McColl-Kennedy, Janet R.
17
Shahin, Arash
17
Edvardsson, Bo
16
Wong, IpKin Anthony
16
Gustafsson, Anders
15
Sparks, Beverley
15
Söderlund, Magnus
15
Walsh, Gianfranco
15
Kanas, Angelos
14
Balaji, M. S.
13
Barnes, Donald C.
13
Broadberry, Stephen N.
13
Gil-Alaña, Luis A.
13
Gong, Taeshik
13
Guchait, Priyanko
13
Hyun, Sunghyup Sean
13
Peel, David
13
Ryu, Kisang
13
Beatty, Sharon E.
12
Bilgihan, Anil
12
Collier, Joel E.
12
O'Mahony, Mary
12
Ali, Faizan
11
Gruber, Thorsten
11
Grégoire, Yany
11
Gursoy, Dogan
11
Hamori, Shigeyuki
11
Hsu, Cathy H. C.
11
Kim, Wansoo
11
Ladhari, Riadh
11
MacDonald, Ronald
11
Miao, Li
11
Roy, Sanjit
11
Sarno, Lucio
11
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International journal of hospitality management
10
International journal of contemporary hospitality management
4
Schmollers Jahrbuch : journal of contextual economics
3
Journal of applied econometrics
1
Journal of hospitality marketing & management
1
Journal of income distribution : an international quarterly
1
Oxford economic papers
1
Social security bulletin
1
The journal of services marketing
1
Vierteljahrshefte zur Wirtschaftsforschung
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ECONIS (ZBW)
24
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1
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
2
A scenario-based experiment and a field study : a comparative examination for service failure and recovery
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
41
(
2014
),
pp. 125-132
Persistent link: https://www.econbiz.de/10010403058
Saved in:
3
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
4
Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast-casual restaurant industry
Ryu, Kisang
;
Han, Heesup
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 416-432
Persistent link: https://www.econbiz.de/10003976234
Saved in:
5
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
6
Perceived values, satisfaction, and behavioral intentions : the role of familiarity in Korean restaurants
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10003963778
Saved in:
7
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
8
Perceptions of Chinese restaurants in the US : what affects customer satisfaction and behavioral intentions?
Liu, Yinghua
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 338-348
Persistent link: https://www.econbiz.de/10003855796
Saved in:
9
The effects of international fairness on satisfaction and behavioral intentions : mature versus non-mature customers
Namkung, Young
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 397-405
Persistent link: https://www.econbiz.de/10003855821
Saved in:
10
Effects of authentic atmospherics in ethnic restaurants : investigating Chinese restaurants
Jang, Soocheong
;
Liu, Yinghua
;
Namkung, Young
- In:
International journal of contemporary hospitality management
23
(
2011
)
5
,
pp. 662-680
Persistent link: https://www.econbiz.de/10009267063
Saved in:
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