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~person:"Burkhauser, Richard V."
~person:"Jang, Soocheong"
~subject:"Kundenservice"
~subject:"USA"
~subject:"Ältere Menschen"
~type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Kundenservice
USA
Ältere Menschen
Customer satisfaction
21
Kundenzufriedenheit
21
United States
16
Consumer behaviour
14
Konsumentenverhalten
14
Gastronomie
12
Restaurant industry
12
Dienstleistungsqualität
10
Großbritannien
10
Service quality
10
United Kingdom
10
Beziehungsmarketing
9
Relationship marketing
9
Beschwerdemanagement
8
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18
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Burkhauser, Richard V.
Jang, Soocheong
Kanas, Angelos
14
Mattila, Anna S.
14
Broadberry, Stephen N.
13
Gil-Alaña, Luis A.
13
Peel, David
13
O'Mahony, Mary
12
Banks, James
11
Hamori, Shigeyuki
11
MacDonald, Ronald
11
Sarno, Lucio
11
Bekaert, Geert
10
Blundell, Richard W.
10
Gustafsson, Anders
10
Han, Heesup
10
Laband, David N.
10
Sharma, Piyush
10
Walsh, Gianfranco
10
Barnes, Donald C.
9
Beatty, Sharon E.
9
Miao, Li
9
Ark, Bart van
8
Blanpain, Roger
8
Caporale, Guglielmo Maria
8
Collier, Joel E.
8
Edvardsson, Bo
8
Hughes Hallett, Andrew
8
Koedijk, Kees
8
Kugler, Peter
8
McColl-Kennedy, Janet R.
8
Taylor, Mark P.
8
Van Vaerenbergh, Yves
8
Bahmani-Oskooee, Mohsen
7
Brounen, Dirk
7
Chan, Kam C.
7
Gremler, Dwayne D.
7
Hein, Eckhard
7
Kim, Wansoo
7
Ok, Chihyung
7
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International journal of hospitality management
7
International journal of contemporary hospitality management
3
Schmollers Jahrbuch : journal of contextual economics
3
Journal of applied econometrics
1
Journal of income distribution : an international quarterly
1
Oxford economic papers
1
Social security bulletin
1
Vierteljahrshefte zur Wirtschaftsforschung
1
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ECONIS (ZBW)
18
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1
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
2
Cognitive decline and emotional regulation of senior consumers
Kim, DongHee
;
Jang, Soocheong
- In:
International journal of hospitality management
44
(
2015
),
pp. 111-119
Persistent link: https://www.econbiz.de/10010501231
Saved in:
3
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
4
Perceptions of Chinese restaurants in the US : what affects customer satisfaction and behavioral intentions?
Liu, Yinghua
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 338-348
Persistent link: https://www.econbiz.de/10003855796
Saved in:
5
The effects of international fairness on satisfaction and behavioral intentions : mature versus non-mature customers
Namkung, Young
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 397-405
Persistent link: https://www.econbiz.de/10003855821
Saved in:
6
Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast-casual restaurant industry
Ryu, Kisang
;
Han, Heesup
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 416-432
Persistent link: https://www.econbiz.de/10003976234
Saved in:
7
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
8
Perceived values, satisfaction, and behavioral intentions : the role of familiarity in Korean restaurants
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10003963778
Saved in:
9
Effects of authentic atmospherics in ethnic restaurants : investigating Chinese restaurants
Jang, Soocheong
;
Liu, Yinghua
;
Namkung, Young
- In:
International journal of contemporary hospitality management
23
(
2011
)
5
,
pp. 662-680
Persistent link: https://www.econbiz.de/10009267063
Saved in:
10
Variety seeking in restaurant choice and its drivers
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
32
(
2013
),
pp. 155-168
Persistent link: https://www.econbiz.de/10009717654
Saved in:
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