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Enhancing consumers' self-reported loyalty intentions in Islamic Banks : the relationship between service quality and the mediating role of customer satisfaction
Dandis, Ala’ Omar; Wright, Len Tiu; Wallace-Williams, … - In: Cogent business & management 8 (2021) 1, pp. 1-25
The main objective of this paper is to investigate how service quality and customer satisfaction are correlated to self-reported loyalty intentions in Islamic banks. The paper presents primary data collected by self-administered questionnaires involving a sample of 655 respondents from all local...
Persistent link: https://www.econbiz.de/10012662129
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Better together? : a hospitality case for umbrella branding
Kooli, Kaouther; Cai, Huifen; Tang, Xiaoyun; Beer, Cornelia - In: The journal of business & industrial marketing 31 (2016) 8, pp. 1004-1016
Persistent link: https://www.econbiz.de/10011596949
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Enhancing consumers' self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction
Dandis, Ala' Omar; Wright, Len Tiu; Wallace-Williams, … - In: Cogent Business & Management 8 (2021) 1, pp. 1-25
The main objective of this paper is to investigate how service quality and customer satisfaction are correlated to self-reported loyalty intentions in Islamic banks. The paper presents primary data collected by self-administered questionnaires involving a sample of 655 respondents from all local...
Persistent link: https://www.econbiz.de/10014001661