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Chen, Rocky Peng
Chen, Peng
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Hurting or helping? The effect of service agents' workplace ostracism on customer service perceptions
Wan, Echo Wen
;
Chan, Kimmy Wa
;
Chen, Rocky Peng
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
6
,
pp. 746-769
Persistent link: https://www.econbiz.de/10011614103
Saved in:
2
The effect of social exclusion on consumer preference for anthropomorphized brands
Chen, Rocky Peng
;
Wan, Echo Wen
;
Levy, Eric
- In:
Journal of consumer psychology : JCP : the official …
27
(
2017
)
1
,
pp. 23-34
Persistent link: https://www.econbiz.de/10011771816
Saved in:
3
Anthropomorphized helpers undermine autonomy and enjoyment in computer games
Kim, Sara
;
Chen, Rocky Peng
;
Zhang, Ke
- In:
Journal of consumer research : JCR ; an …
43
(
2016
)
2
,
pp. 282-302
Persistent link: https://www.econbiz.de/10011551014
Saved in:
4
How consumers in China perceive brands in online and offline encounters : a framework for brand perception
Chan, Terri H.
;
Chen, Rocky Peng
;
Tse, Caleb H.
- In:
Journal of advertising research
58
(
2018
)
1
,
pp. 90-110
Persistent link: https://www.econbiz.de/10011875523
Saved in:
5
Fast or slow : how temporal work design shapes experienced passage of time and job performance
Zhao, Helen H.
;
Deng, Hong
;
Chen, Rocky Peng
;
Parker, …
- In:
Academy of Management journal : AMJ
65
(
2022
)
6
,
pp. 2014-2033
Persistent link: https://www.econbiz.de/10013548961
Saved in:
6
When Sadness Comes Alive, Will It Be Less Painful? The Effects of Anthropomorphic Thinking on Sadness Regulation and Consumption
Chen, Fangyuan
;
Chen, Rocky Peng
;
Yang, Li
- In:
Journal of Consumer Psychology
30
(
2019
)
2
,
pp. 277-295
Persistent link: https://www.econbiz.de/10012189352
Saved in:
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