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Chi, Nai-Wen
Bakker, Arnold B.
17
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12
Luu Trong Tuan
9
Shin, Yuhyung
8
Hur, Won-Moo
7
Tims, Maria
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Kim, Bo-Young
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Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
2
Emotional labor predicts service performance depending on activation and inhibition regulatory fit
Chi, Nai-Wen
;
Grandey, Alicia
- In:
Journal of management
45
(
2019
)
2
,
pp. 673-700
Persistent link: https://www.econbiz.de/10011999759
Saved in:
3
The relationship between newcomers’ emotional labor and service performance : the moderating roles of service training and mentoring functions
Chi, Nai-Wen
;
Wang, I-An
- In:
The international journal of human resource management
29
(
2018
)
19
,
pp. 2729-2757
Persistent link: https://www.econbiz.de/10012031383
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