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Perceived controllability and service expectations: Influences on customer reactions following service failure
Choi, Sunmee; Mattila, Anna S. - In: Journal of Business Research 61 (2008) 1, pp. 24-30
Persistent link: https://www.econbiz.de/10005473699
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Perceived fairness of price differences across channels : the moderating role of price frame and norm perceptions
Choi, Sunmee; Mattila, Anna S. - In: Journal of marketing theory and practice 17 (2009) 1, pp. 37-47
Persistent link: https://www.econbiz.de/10003793483
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The effect of cross-channel price dis/parity on ethicality evaluations and purchase intent : the moderating role of price frame
Choi, Sunmee; Mattila, Anna S.; Park, Heungsoo; Kang, … - In: Journal of marketing channels : ... distribution … 16 (2009) 2, pp. 131-147
Persistent link: https://www.econbiz.de/10003851947
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Societal norms, need for closure, and service recovery
Mattila, Anna S.; Choi, Sunmee - In: Journal of international consumer marketing 24 (2012) 5, pp. 356-371
Persistent link: https://www.econbiz.de/10009778694
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Perceived controllability and service expectations : influences on customer reactions following service failure
Choi, Sunmee; Mattila, Anna S. - In: Journal of business research : JBR 61 (2008) 1, pp. 24-30
Persistent link: https://www.econbiz.de/10003595227
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Societal Norms, Need for Closure, and Service Recovery
Mattila, Anna S.; Choi, Sunmee - In: Journal of international consumer marketing 24 (2012) 5, pp. 356-371
Persistent link: https://www.econbiz.de/10010051506
Cover Image
Perceived controllability and service expectations: Influences on customer reactions following service failure
Choi, Sunmee; Mattila, Anna S. - In: Journal of business research : JBR 61 (2008) 1, pp. 24-30
Persistent link: https://www.econbiz.de/10007896312
Cover Image
Perceived fairness of price differences across channels : the moderating role of price frame and norm perceptions
Choi, Sunmee; Mattila, Anna S. - In: Journal of marketing theory and practice 17 (2009) 1, pp. 37-47
Persistent link: https://www.econbiz.de/10009884914