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LMX differentiation and voice behavior : a resource-conservation framework

Dong, Yanan; Jiang, Jing; Rong, Yan; Yang, Baiyin - In: Journal of leadership & organizational studies : JLOS 27 (2020) 3, pp. 307-322

Persistent link: https://www.econbiz.de/10012260851

The better I feel, the better I can do : the role of leaders’ positive affective presence

Jiang, Jing; Gu, Huimin; Dong, Yanan; Tu, Xingyong - In: International journal of hospitality management 78 (2019), pp. 251-260

Persistent link: https://www.econbiz.de/10012012756

Employees' proactive customer service performance in hospitality : impacts of customer mistreatment and team performance pressure

Jiang, Jing; Yuan, Yuan; Dong, Yanan; Dong, Huijuan - In: Tourism review 78 (2023) 6, pp. 1414-1432

Persistent link: https://www.econbiz.de/10014511717

What's wrong with different empowerment? : the effect of differentiated empowering leadership on employee proactive service

Dong, Yanan; Zhao, Xinyuan; Yuan, Yuan; Dong, Huijuan; … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 7, pp. 1187-1214

Persistent link: https://www.econbiz.de/10014366188

Why is crafting the job associated with less prosocial reactions and more social undermining? : the role of feelings of relative deprivation and zero-sum mindset

Dong, Yanan; Zhang, Limei; Wang, Hai-Jiang; Jiang, Jing - In: Journal of business ethics : JBE 184 (2023) 1, pp. 175-190

Persistent link: https://www.econbiz.de/10014286618

Do feelings matter? The effect of leader affective presence on employee proactive customer service performance

Jiang, Jing; Dong, Yanan; Li, Bin; Gu, Huimin; Yu, Larry - In: International Journal of Contemporary Hospitality Management 32 (2020) 7, pp. 2305-2323

Purpose: Applying affect-as-information theory, this research analyzed the relationship of leader affective presence and employee proactive customer service performance (PCSP) in hospitality organizations. It further explored when and how leader affective presence influenced employee PCSP....

Persistent link: https://www.econbiz.de/10012275822