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Exploring dualities of service innovation : implications for service research

Witell, Lars; Anderson, Laurel; Brodie, Roderick J.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 436-441

Persistent link: https://www.econbiz.de/10011418320

The Palgrave Handbook of Service Management

Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022

Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service Management – Scope, Challenges, and Future Developments...

Persistent link: https://www.econbiz.de/10013203497

Involving customers in new service development

Edvardsson, Bo (ed.) - 2006

Persistent link: https://www.econbiz.de/10003333084

Service innovation and customer co-development

Edvardsson, Bo; Gustafsson, Anders; Kristensson, Per; … - 2010

Persistent link: https://www.econbiz.de/10003968932

Customer integration in service innovation

Edvardsson, Bo; Gustafsson, Anders; Kristensson, Per; … - In: The handbook of innovation and services : a …, (pp. 301-317). 2010

Persistent link: https://www.econbiz.de/10003953576

Customer and supplier involvement in new service development

Hull, Frank; Edvardsson, Bo; Storey, Chris - In: Involving customers in new service development, (pp. 281-312). 2006

Persistent link: https://www.econbiz.de/10003593827

Services science with a focus on academia and company collaboration

Edvardsson, Bo; Gustaffson, Anders - In: Services science : fundamentals, challenges and future …, (pp. 137-147). 2007

Persistent link: https://www.econbiz.de/10003605043

Success factors in new service development and value creation through services

Edvardsson, Bo; Gustafsson, Anders; Enquist, Bo - In: Advances in services innovations, (pp. 165-183). 2007

Persistent link: https://www.econbiz.de/10003387969

Service systems as a foundation for resource integration and value co-creation

Edvardsson, Bo; Skålén, Per; Tronvoll, Bård - 2012

Persistent link: https://www.econbiz.de/10009572483

Service-dominant logic and service science as lenses for service productivity

Edvardsson, Bo - In: Driving service productivity : value-creation through …, (pp. 73-91). 2014

Persistent link: https://www.econbiz.de/10011337811

A service of the