Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022
’ satisfaction. Evidence from the healthcare sector -- Chapter 37: Service Productivities’ Next Top-Models -- Chapter 38: Effective … Service Operations Management: Aligning Priorities in Healthcare Operations with Customer Preferences -- Chapter 39: Service …Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining …