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The Palgrave Handbook of Service Management
Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022
’ satisfaction. Evidence from the healthcare sector -- Chapter 37: Service Productivities’ Next Top-Models -- Chapter 38: Effective … Service Operations Management: Aligning Priorities in Healthcare Operations with Customer Preferences -- Chapter 39: Service …Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining …
Persistent link: https://www.econbiz.de/10013203497
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Involving customers in new service development
Edvardsson, Bo (ed.) - 2006
Persistent link: https://www.econbiz.de/10003333084
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Service innovation and customer co-development
Edvardsson, Bo; Gustafsson, Anders; Kristensson, Per; … - 2010
Persistent link: https://www.econbiz.de/10003968932
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Customer integration in service innovation
Edvardsson, Bo; Gustafsson, Anders; Kristensson, Per; … - In: The handbook of innovation and services : a …, (pp. 301-317). 2010
Persistent link: https://www.econbiz.de/10003953576
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Customer and supplier involvement in new service development
Hull, Frank; Edvardsson, Bo; Storey, Chris - In: Involving customers in new service development, (pp. 281-312). 2006
Persistent link: https://www.econbiz.de/10003593827
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Services science with a focus on academia and company collaboration
Edvardsson, Bo; Gustaffson, Anders - In: Services science : fundamentals, challenges and future …, (pp. 137-147). 2007
Persistent link: https://www.econbiz.de/10003605043
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Success factors in new service development and value creation through services
Edvardsson, Bo; Gustafsson, Anders; Enquist, Bo - In: Advances in services innovations, (pp. 165-183). 2007
Persistent link: https://www.econbiz.de/10003387969
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Service systems as a foundation for resource integration and value co-creation
Edvardsson, Bo; Skålén, Per; Tronvoll, Bård - 2012
Persistent link: https://www.econbiz.de/10009572483
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Exploring dualities of service innovation : implications for service research
Witell, Lars; Anderson, Laurel; Brodie, Roderick J.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
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Service-dominant logic and service science as lenses for service productivity
Edvardsson, Bo - In: Driving service productivity : value-creation through …, (pp. 73-91). 2014
Persistent link: https://www.econbiz.de/10011337811