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Dienstleistungssektor
22
Service industry
22
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11
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11
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9
Betriebliche Wertschöpfung
6
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Kundenservice
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Möbelhandel
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Nachhaltige Entwicklung
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Prozessmanagement
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Edvardsson, Bo
Scheer, August-Wilhelm
117
Becker, Jörg
76
Antony, Jiju
55
Vom Brocke, Jan
51
Rosemann, Michael
49
Corsten, Hans
43
Gallouj, Fai͏̈z
41
Mattoo, Aaditya
41
Aalst, Wil van der
35
Kaiser, Ulrich
35
Mendling, Jan
34
Krcmar, Helmut
32
Rubalcaba-Bermejo, Luis
32
Cuadrado Roura, Juan R.
31
Loos, Peter
31
Röglinger, Maximilian
31
Daniels, Peter W.
30
Moormann, Jürgen
30
Wildemann, Horst
30
Miles, Ian D.
28
Djellal, Faridah
27
Gadatsch, Andreas
27
Slack, Nigel
27
Winter, Robert
27
Wirtz, Jochen
27
Greenstein, Shane M.
26
Gössinger, Ralf
26
Bruhn, Manfred
25
Bullinger, Hans-Jörg
25
Gronau, Norbert
24
Hess, Thomas
24
Kirchmer, Mathias
24
Recker, Jan
24
Talib, Faisal
23
Bosch, Gerhard
22
Hirzel, Matthias
22
Hoekman, Bernard M.
22
Rahman, Zillur
22
Schewe, Gerhard
22
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Journal of service management
4
Business transformation for a sustainable future
2
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Implementing international services : a tailorable method for market assessment, modularization, and process transfer
1
Journal of business research : JBR
1
Journal of service research
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Management, organizations and society
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Routledge series in management, organization and society
1
Services science : fundamentals, challenges and future developments
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
The journal of services marketing
1
The service industries journal
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
24
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1
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24
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1
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
2
Mobile technology adoption among hotels : Managerial issues and opportunities
Han, Spring H.
;
Lee, Jungwoo
;
Edvardsson, Bo
;
Verma, Rohit
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012591895
Saved in:
3
Expanding understanding of service exchange and value co-creation : a social construction approach
Edvardsson, Bo
;
Tronvoll, Bård
;
Gruber, Thorsten
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
2
,
pp. 327-339
Persistent link: https://www.econbiz.de/10009124103
Saved in:
4
Management i tjänstesamhället
Edvardsson, Bo
(
contributor
)
-
1988
-
1. upl
Persistent link: https://www.econbiz.de/10000740280
Saved in:
5
Tjänstesverige
Edvardsson, Bo
;
Magnusson, Leif
-
1988
Persistent link: https://www.econbiz.de/10000754882
Saved in:
6
Internationalisation in service companies
Edvardsson, Bo
- In:
The service industries journal
13
(
1993
)
1
,
pp. 80-97
Persistent link: https://www.econbiz.de/10001138043
Saved in:
7
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
8
Innovation in service ecosystems : breaking, making, and maintaining institutionalized rules of resource integration
Koskela-Huotari, Kaisa
;
Edvardsson, Bo
;
Jonas, Julia M.
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2964-2971
Persistent link: https://www.econbiz.de/10011507869
Saved in:
9
Does one size fit all? : new service development across different types of services
Jaakkola, Elina
;
Meiren, Thomas
;
Witell, Lars
; …
- In:
Journal of service management
28
(
2017
)
2
,
pp. 329-347
Persistent link: https://www.econbiz.de/10011704067
Saved in:
10
Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba
;
Di Pietro, Laura
;
Edvardsson, Bo
;
Renzi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
Saved in:
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