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Dienstleistungsqualität
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Etgar, Michael
Reichel, Arie
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Uriely, Natan
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Managing service quality : MSQ ; an international journal
2
Services marketing quarterly
2
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ECONIS (ZBW)
2
OLC EcoSci
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Why and how service quality perceptions impact consumer responses
Etgar, Michael
;
Fuchs, Galia
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
4
,
pp. 474-485
Persistent link: https://www.econbiz.de/10009525073
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2
Does ethnic/cultural dissimilarity affect perceptions of service quality?
Etgar, Michael
;
Fuchs, Galia
- In:
Services marketing quarterly
32
(
2011
)
2
,
pp. 113-128
Persistent link: https://www.econbiz.de/10009126362
Saved in:
3
Why and how service quality perceptions impact consumer responses
Etgar, Michael
;
Fuchs, Galia
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
4
,
pp. 474
Persistent link: https://www.econbiz.de/10008316362
Saved in:
4
Does Ethnic/Cultural Dissimilarity Affect Perceptions of Service Quality?
Etgar, Michael
;
Fuchs, Galia
- In:
Services marketing quarterly
32
(
2011
)
2
,
pp. 113-129
Persistent link: https://www.econbiz.de/10008927259
Saved in:
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