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Why and how service quality perceptions impact consumer responses
Etgar, Michael; Fuchs, Galia - In: Managing service quality : MSQ ; an international journal 19 (2009) 4, pp. 474-485
Persistent link: https://www.econbiz.de/10009525073
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Does ethnic/cultural dissimilarity affect perceptions of service quality?
Etgar, Michael; Fuchs, Galia - In: Services marketing quarterly 32 (2011) 2, pp. 113-128
Persistent link: https://www.econbiz.de/10009126362
Cover Image
Why and how service quality perceptions impact consumer responses
Etgar, Michael; Fuchs, Galia - In: Managing service quality : MSQ ; an international journal 19 (2009) 4, pp. 474
Persistent link: https://www.econbiz.de/10008316362
Cover Image
Does Ethnic/Cultural Dissimilarity Affect Perceptions of Service Quality?
Etgar, Michael; Fuchs, Galia - In: Services marketing quarterly 32 (2011) 2, pp. 113-129
Persistent link: https://www.econbiz.de/10008927259