Does ethnic/cultural dissimilarity affect perceptions of service quality?
Year of publication: |
2011
|
---|---|
Authors: | Etgar, Michael ; Fuchs, Galia |
Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 32.2011, 2, p. 113-128
|
Subject: | Ärzte | Physicians | Dienstleistungsqualität | Service quality | Wahrnehmung | Perception | Ethnische Gruppe | Ethnic group | Israel |
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