//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Evans, Kenneth R."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Quality Tier Competition: How...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
customer participation
2
Beschwerdemanagement
1
Complaint management
1
Customer service
1
Kundenservice
1
ability
1
attribution of failure
1
benefit of participation
1
cocreation
1
coproduction
1
customer satisfaction
1
locus of recovery
1
perceived service quality
1
recovery urgency
1
role identification
1
self-efficacy
1
service outcomes
1
service recovery
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Evans, Kenneth R.
Sivakumar, K.
124
Nakata, Cheryl
16
Raj, S.P.
16
Roy, Subroto
16
Malhotra, Shavin
10
Dong, Beibei
8
Mazumdar, Tridib
7
Zhu, PengCheng
7
Wilemon, David
6
Balamurugan, C.
4
Basu, Amiya
4
Ekeledo, Ikechi
4
Feng, Cong
4
Krishnamurthi, Lakshman
4
Raj, S. P.
4
Vimal, K. E. K.
4
Arora, Amit
3
Grewal, Dhruv
3
Hanvanich, Sangphet
3
Jayaprakash, G.
3
Li, Mei
3
Pattit, Jason M.
3
Sahu, Maloy Kumar
3
Smith, Donnavieve N.
3
Srivastava, Himanshu Shekhar
3
Thilak, M.
3
Zhu, Zhen
3
Aggarwal, Praveen
2
Ambika, S.
2
Arora, Anshu
2
Arora, Anshu Saxena
2
Chitturi, Ravindra
2
Gopinath, S.
2
Gupta, Ashok K.
2
Jayasimha, K. R.
2
Jayasimha, K.R.
2
Jeyapaul, R.
2
Kannan, L.
2
Karande, Kiran
2
more ...
less ...
Published in...
All
Journal of service research : JSR
2
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
2
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->