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~person:"Evanschitzky, Heiner"
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Beziehungsmarketing
29
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28
Consumer behaviour
13
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Customer satisfaction
11
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11
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6
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Evanschitzky, Heiner
Bruhn, Manfred
122
Homburg, Christian
114
Kumar, V.
80
Huber, Frank
60
Verhoef, Peter C.
55
Bauer, Hans H.
53
Han, Heesup
53
Herrmann, Andreas
51
Hollebeek, Linda D.
49
Krafft, Manfred
46
Piller, Frank T.
46
Stauss, Bernd
44
Palmatier, Robert W.
41
Gil Saura, Irene
38
Mattila, Anna S.
37
Stock-Homburg, Ruth
37
Hippner, Hajo
33
Smith, Alan D.
33
Thaichon, Park
33
Wiedmann, Klaus-Peter
33
Töpfer, Armin
32
Van den Poel, Dirk
32
Wilde, Klaus D.
32
Mittal, Vikas
31
Neslin, Scott A.
31
Svensson, Göran
31
Eggert, Andreas
30
Prentice, Catherine
30
Reichwald, Ralf
30
Reinartz, Werner J.
29
Georgi, Dominik
28
Grewal, Dhruv
28
Loureiro, Sandra Maria Correia
28
Matzler, Kurt
28
Walsh, Gianfranco
28
Grönroos, Christian
27
Sheth, Jagdish N.
27
Wangenheim, Florian von
27
Hammerschmidt, Maik
26
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Journal of retailing
3
Journal of business research : JBR
2
Journal of marketing
2
Journal of service research : JSR
2
SpringerLink / Bücher
2
Auch in: Journal of Value Chain Management
1
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
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Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business economics : JBE
1
Journal of marketing management : MM
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Journal of the Academy of Marketing Science
1
Kundenmanagement
1
Marketing letters : a journal of research in marketing
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
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Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
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ECONIS (ZBW)
30
USB Cologne (EcoSocSci)
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1
How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David
;
Lentz, Patrick
;
Evanschitzky, Heiner
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
Saved in:
2
E-Services : opportunities and threats
Evanschitzky, Heiner
(
ed.
)
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003449562
Saved in:
3
E-Services : Opportunities and Threats
Evanschitzky, Heiner
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10013520815
Saved in:
4
Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
Saved in:
5
Customer inspiration : conceptualization, scale development, and validation
Böttger, Tim
;
Rudolph, Thomas
;
Evanschitzky, Heiner
; …
- In:
Journal of marketing
81
(
2017
)
6
,
pp. 116-131
Persistent link: https://www.econbiz.de/10011776901
Saved in:
6
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
7
Mood regulation, customer participation, and customer value creation in hospitality services
Taheri, Babak
;
Coelho, Filipe
;
Sousa, Carlos M. P.
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 3063-3081
Persistent link: https://www.econbiz.de/10011804932
Saved in:
8
Securing business-to-business relationships : the impact of switching costs
Blut, Markus
;
Evanschitzky, Heiner
;
Backhaus, Christof
; …
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
Saved in:
9
Die Erfüllung von Kundenbedürfnissen als Determinante der Kundenzufriedenheit im Electronic Shopping
Ahlert, Dieter
;
Evanschitzky, Heiner
;
Hesse, Josef
- In:
Electronic retailing
,
(pp. 163-190)
.
2002
Persistent link: https://www.econbiz.de/10001679103
Saved in:
10
Gezielte Kundenbindung durch Segmentierung : Anwendung der Latent-Profile-Analyse bei Kundenheterogenität
Eiting, Alexander
;
Woisetschläger, David M.
;
Blut, Markus
- In:
Planung & Analyse : Zeitschrift für Marktforschung und …
35
(
2008
)
6
,
pp. 46-50
Persistent link: https://www.econbiz.de/10003786325
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