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Service coproduction with information stickiness and incomplete contracts: implications for consulting services design
Xue, Mei; Field, Joy M. - In: Production and operations management : an international … 17 (2008) 3, pp. 357-372
Persistent link: https://www.econbiz.de/10003737964
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Learning by customers as co-producers in financial services : an empirical study of the effects of learning channels and customer characteristics
Field, Joy M.; Xue, Mei; Hitt, Lorin M. - In: Operations management research : OMR ; advancing … 5 (2012) 1/2, pp. 43-56
Persistent link: https://www.econbiz.de/10009571276
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Learning by customers as co-producers in financial services : an empirical study of the effects of learning channels and customer characteristics
Field, Joy M.; Xue, Mei; Hitt, Lorin M. - In: Operations management research : OMR ; advancing … 5 (2012) 1/2, pp. 43-56
Persistent link: https://www.econbiz.de/10010005523
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Service Coproduction with Information Stickiness and Incomplete Contracts: Implications for Consulting Services Design
Xue, Mei; Field, Joy M. - In: Production and operations management : an international … 17 (2008) 3, pp. 357-372
Persistent link: https://www.econbiz.de/10008072946