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Does service-dominant design result in a better service system?
Edvardsson, Bo; Ng, Gloria; Min, Choo Zhi; Firth, Robert; … - In: Journal of service management 22 (2011) 4, pp. 540-556
Persistent link: https://www.econbiz.de/10009304730
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Why is service-dominant logic based service system better?
Edvardsson, Bo; Ng, Gloria; Min, Choo Zhi; Firth, Robert - In: International journal of quality and service sciences 5 (2013) 2, pp. 171-190
Persistent link: https://www.econbiz.de/10009768459
Cover Image
Why is service-dominant logic based service system better?
Edvardsson, Bo; Ng, Gloria; Choo, Zhi Min; Firth, Robert - In: International journal of quality and service sciences 5 (2013) 2, pp. 171-190
Persistent link: https://www.econbiz.de/10010160047
Cover Image
Does service-dominant design result in a better service system?
Edvardsson, Bo; Ng, Gloria; Min, Choo Zhi; Firth, Robert; … - In: Journal of service management 22 (2011) 4, pp. 540-557
Persistent link: https://www.econbiz.de/10009286396