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~person:"Grewal, Dhruv"
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A contingency model of behavio...
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Consumer behaviour
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Grewal, Dhruv
Han, Heesup
134
Mattila, Anna S.
122
Belk, Russell W.
114
Homburg, Christian
109
Huber, Frank
104
Phau, Ian
104
Grunert, Klaus G.
102
Bauer, Hans H.
101
Herrmann, Andreas
92
Wiedmann, Klaus-Peter
86
Lusk, Jayson L.
85
Usman, Osly
84
Foxall, Gordon R.
82
Khare, Arpita
81
Gierl, Heribert
79
Sheth, Jagdish N.
77
Laroche, Michel
73
Dwivedi, Yogesh Kumar
72
Loureiro, Sandra Maria Correia
72
Bagozzi, Richard P.
71
Walsh, Gianfranco
69
Nayga, Rodolfo M.
68
Septianto, Felix
67
Sharma, Piyush
67
Agarwal, Sumit
65
Bruhn, Manfred
65
Jang, Soocheong
65
Spiller, Achim
65
Bruwer, Johan
63
Verhoef, Peter C.
63
Wansink, Brian
63
Stavins, Joanna
62
Paul, Justin
61
Rajagopal
58
Hollebeek, Linda D.
57
Chintagunta, Pradeep K.
56
Janssen, Maarten C. W.
55
Ko, Eunju
55
Pelsmacker, Patrick de
55
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Journal of retailing
16
Journal of the Academy of Marketing Science
11
Journal of marketing
7
Journal of business research : JBR
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of marketing research
5
MSI reports : working paper series
5
Psychology & marketing
4
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2
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2
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Emerald insight
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Fundamentals of marketing research ; Vol. 3
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Journal of international business studies : JIBS ; an official journal of the Academy of International Business
1
Pricing perspectives : marketing and management implications of new theories and applications
1
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The Routledge companion to consumer behavior
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ECONIS (ZBW)
77
Other ZBW resources
1
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Do satisfied customers buy more? : Report No. 05-114
Seiders, Kathleen
;
Voss, Glenn B.
;
Grewal, Dhruv
; …
- In:
MSI reports : working paper series
(
2005
)
3
,
pp. 85-106
Persistent link: https://www.econbiz.de/10003201755
Saved in:
2
Face forward: how employees' digital presence on service websites affects customer perceptions of website and employee service quality
Herhausen, Dennis
;
Emrich, Oliver
;
Grewal, Dhruv
; …
- In:
Journal of marketing research
57
(
2020
)
5
,
pp. 917-936
Persistent link: https://www.econbiz.de/10012271989
Saved in:
3
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
4
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
5
Exploring the role of information and trust in price fairness judgments
Rothenberger, Sandra
;
Grewal, Dhruv
;
Iyer, Gopalkrishnan R.
- In:
Pricing perspectives : marketing and management …
,
(pp. 147-158)
.
2008
Persistent link: https://www.econbiz.de/10003775071
Saved in:
6
The effect of compensation on repurchase intentions in service recovery
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Tsiros, Michael
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 424-434
Persistent link: https://www.econbiz.de/10003794937
Saved in:
7
SERVCON: development and validation of a multidimensional service convenience scale
Seiders, Kathleen
;
Voss, Glenn B.
;
Godfrey, Andrea L.
; …
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
1
,
pp. 144-156
Persistent link: https://www.econbiz.de/10003485165
Saved in:
8
Fix it or leave it? : customer recovery from self-service technology failures
Zhu, Zhen
;
Nakata, Cheryl
;
Sivakumar, K.
;
Grewal, Dhruv
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 15-29
Persistent link: https://www.econbiz.de/10009732748
Saved in:
9
Does travel time to stores matter? : the role of merchandise availability
Grewal, Dhruv
;
Kopalle, Praveen K.
;
Marmorstein, Howard
; …
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 437-444
Persistent link: https://www.econbiz.de/10009622977
Saved in:
10
Understanding the co-creation effect : when does collaborating with customers provide a lift to service recovery?
Roggeveen, Anne L.
;
Tsiros, Michael
;
Grewal, Dhruv
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
6
,
pp. 771-790
Persistent link: https://www.econbiz.de/10009679038
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