The present paper attempts to review 28 popular service quality models in the light of ever changing industrial … is of immense importance as it provides clear-cut information about the sequential evolution of various service quality … measurement models bearing relevance to the manufacturing sector. The review of 28 service quality models evolved from 1984 to …

The purpose of the present study is to develop a service quality scale by identifying the attributes of internal … service quality delivered by small and medium manufacturing enterprises to their supplier units in order to ease their working … developed a valid and reliable service quality measurement scale with 16 items. It was observed that service quality of …