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~person:"Gustafsson, Anders"
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Gustafsson, Anders
Homburg, Christian
96
Caliendo, Marco
86
Siciliani, Luigi
79
Bruhn, Manfred
77
Han, Heesup
76
Viscusi, W. Kip
68
Propper, Carol
65
Kapferer, Clodwig
63
Malhotra, Naresh K.
62
Mattila, Anna S.
56
Hanushek, Eric Alan
55
Straume, Odd Rune
52
Bauer, Hans H.
51
Herrmann, Andreas
49
Huber, Frank
49
Figlio, David N.
48
Zimmermann, Klaus F.
48
Prybutok, Victor R.
44
Mittal, Vikas
43
Ringle, Christian M.
43
Rivkin, Steven G.
43
Svensson, Göran
43
Hamermesh, Daniel S.
41
Nijkamp, Peter
40
Green, Paul E.
39
Sarstedt, Marko
39
Gravelle, Hugh
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Rockoff, Jonah E.
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Brekke, Kurt R.
37
Hujer, Reinhard
36
Künn, Steffen
36
Shahin, Arash
36
Usman, Osly
36
Gil Saura, Irene
35
Hruschka, Harald
35
Kumar, V.
34
Prentice, Catherine
34
Stauss, Bernd
34
Decker, Reinhold
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Journal of business research : JBR
6
Journal of service management
4
Conjoint measurement : methods and applications
3
Journal of retailing
2
Journal of service research
2
The journal of services marketing
2
AMS review : official publication of the Academy of Marketing Science
1
Conjoint measurement : methods and applications ; with 91 tables
1
Customer retention in the automotive industry : quality, satisfaction and loyalty
1
International journal of quality and service sciences
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of retailing and consumer services
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ECONIS (ZBW)
38
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1
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
3
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
4
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
Saved in:
5
How to create attractive and unique customer experiences : an application of Kano's theory of attractive quality to recreational tourism
Högström, Claes
;
Rosner, Marina
;
Gustafsson, Anders
- In:
Marketing intelligence & planning
28
(
2010
)
4
,
pp. 385-402
Persistent link: https://www.econbiz.de/10008652227
Saved in:
6
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
7
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
8
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
9
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
10
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
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