This research aims to identify and measure the influence of factors affecting customers' loyalty for gym service at K ….I.M Center by surveying 640 customers using the gym service at K.I.M Center. Cronbach's alpha, EFA, CFA and SEM analysis were … strongest impact on customers' loyalty. Keywords: Loyalty, Affecting factor, Gym service, K.I.M. Center …

In construction industry today, the consultancy companies need to improve service quality- an important part of … consultancy service - in order to enhance customers' loyalty, boosting business for future projects and word of mouth reputation … professional services such as construction project management service? If yes, how to do so? The research aims to conduct an …

The paper examines relation between Vietnam Airline Domestic service quality and consumer satisfaction by gathering … regression analysis. Results show that Vietnam Airline Domestic service quality can be measured by the following six determinants … offers some suggestions to improve the service quality thereby enhancing the customer satisfaction …

This study has four specific objectives: (1) Identifying factors that affect customer satisfaction on online service …) Customer service, (3) Web design and (4) Safety. In addition, the results show no difference in customer satisfaction according …