Showing 1 - 10 of 70
The research aims at investigate factors affecting the satisfaction of visitors to a national festival, i.e. The Dalat Flowers Festival 2012, on the basis of 500 respondents visiting the festival. The SERVQUAL by Parasuraman et al (1988) with some adjustments is used. The SPSS software is also...
Persistent link: https://www.econbiz.de/10013234411
This research uses structural equation modelling (SEM) to test the correlation between service quality of the tourism destination and the satisfaction of the tourists who have visited Hội An ancient town. SERVQUAL scale (Parasuraman et al, 1988) was used correctedly. The research also uses the...
Persistent link: https://www.econbiz.de/10014031619
This research aims to identify and measure the influence of factors affecting customers' loyalty for gym service at K.I.M Center by surveying 640 customers using the gym service at K.I.M Center. Cronbach's alpha, EFA, CFA and SEM analysis were used in the study. The results of the model tested...
Persistent link: https://www.econbiz.de/10012822810
The paper examines relation between Vietnam Airline Domestic service quality and consumer satisfaction by gathering opinions from 402 passengers employing Skytrax scale with some modification along with Cronbach's alpha, EFA and multiple regression analysis. Results show that Vietnam Airline...
Persistent link: https://www.econbiz.de/10012823794
The aim of this research is to investigate the effect of service quality on passenger loyalty as well as the mediating roles of relationship quality (perceives value, passenger trust, and satisfaction). The survey was conducted with a total of 321 passengers who have used low-cost airline...
Persistent link: https://www.econbiz.de/10013226412
This article aims at investigate components that comprise services quality and the impacts of service quality on student satisfaction and word-of-mouth in online English training. The combined method of quantitative and qualitative research was used, data from 502 students were collected and...
Persistent link: https://www.econbiz.de/10014237139
The objective of the present study is to explore the factors affecting domestic tourists’ satisfaction with the quality of ecotourism services. Survey data collected from 457 visitors visiting Mekong Delta, Vietnam were analyzed to provide evidence. Results from multiple regression analysis...
Persistent link: https://www.econbiz.de/10013215016
In construction industry today, the consultancy companies need to improve service quality- an important part of consultancy service in order to enhance the customer’s loyalty, boosting the business for future projects and word of mouth reputation. The question is whether the dimensions applied...
Persistent link: https://www.econbiz.de/10013234314
New product development (NPD) is a concept of a complete process from idea generation to launching a new product or service to market. NPD has become more and more critical as companies are increasingly faced with intensifying competitive pressures. Customers nowadays pose stringent requirements...
Persistent link: https://www.econbiz.de/10013234315
Service quality is still a new concept to those working in health care services since it has not been identified as a mandatory factor to increase the competitiveness. Although Bình Phước hospital has implemented a survey on the patients’ comments, the result has not yet reflected the...
Persistent link: https://www.econbiz.de/10013234316