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Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty

Suh, Myoungsun; Moon, Hyoungeun; Han, Heesup; Ham, Sunny - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 727-753

Persistent link: https://www.econbiz.de/10011433684

A study of brand prestige in the casino industry : the moderating role of customer involvement

Han, Heesup; Lee, JungHoon; Hwang, Jinsoo - In: Tourism and hospitality research : the surrey quarterly … 18 (2018) 1, pp. 96-106

Persistent link: https://www.econbiz.de/10011846778

Influence of Physical Environment on Disconfirmation, Customer Satisfaction, and Customer Loyalty for First-time and Repeat Customers in Upscale Restaurants

Ryu, Kisang; Han, Heesup - 2010

This study proposed a conceptual model to examine how customers’ perceptions of physical environment influence disconfirmation, customer satisfaction, and customer loyalty for first-time and repeat customers in upscale restaurants. Using a structural equation modeling analysis, this study...

Persistent link: https://www.econbiz.de/10009467978

Restaurant customers' emotional experiences and perceived switching barriers: a full-service restaurant setting

Han, Heesup - 2007

Doctor of Philosophy

Persistent link: https://www.econbiz.de/10009463991

Honeymoon tourism : exploring must-be, hybrid and value-added quality attributes

Lee, Jin-soo; Pipatpong Fakfare; Han, Heesup - In: Tourism management : research, policies, practice 76 (2020), pp. 1-15

Persistent link: https://www.econbiz.de/10012137781

Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops

Song, Hak-jun; Wang, JunHui; Han, Heesup - In: International journal of hospitality management 79 (2019), pp. 50-59

Persistent link: https://www.econbiz.de/10012012968

Effect of general risk on trust, satisfaction, and recommendation intention for halal food

Al-Ansi, Amr; Olya, Hossein G. T.; Han, Heesup - In: International journal of hospitality management 83 (2019), pp. 210-219

Persistent link: https://www.econbiz.de/10012122076

Airport shopping : an emerging non-aviation business : triggers of traveler loyalty

Han, Heesup; Yu, Jongsik; Kim, Wansoo - In: Journal of travel and tourism marketing 35 (2018) 7, pp. 835-845

Persistent link: https://www.econbiz.de/10011941756

Destination attributes influencing Chinese travelers' perceptions of experience quality and intentions for island tourism : a case of Jeju Island

Moon, Hyoungeun; Han, Heesup - In: Tourism management perspectives : TMP 28 (2018), pp. 71-82

Persistent link: https://www.econbiz.de/10011942417

Investigation of cruise vacationers' behavioral intention formation in the fast-growing cruise industry : the moderating impact of gender and age

Chua, Bee-Lia; Lee, Sanghyeop; Kim, Hyeon-Cheol; Han, Heesup - In: Journal of vacation marketing 25 (2019) 1, pp. 51-70

Persistent link: https://www.econbiz.de/10011986596