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Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup; Lee, Kai-Sean; Chua, Bee-Lia; Lee, Sanghyeop - In: Journal of travel and tourism marketing 37 (2020) 3, pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
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Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun; Lho, Heejung Linda; Han, Heesup - In: Journal of travel and tourism marketing 38 (2021) 4, pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
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Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention
Han, Heesup; Lee, Kai-Sean; Chua, Bee-Lia; Lee, Sanghyeop; … - In: International journal of hospitality management 80 (2019), pp. 91-100
Persistent link: https://www.econbiz.de/10012058616
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Travelers' switching behavior in the airline industry from the perspective of the push-pull-mooring framework
Jung, Jishim; Han, Heesup; Oh, Mihae - In: Tourism management : research, policies, practice 59 (2017), pp. 139-153
Persistent link: https://www.econbiz.de/10011642665
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Investigating airline customers' decision-making process for emerging environmentally-responsible electric airplanes : influence of gender and age
Han, Heesup; Yu, Jongsik; Kim, Wansoo - In: Tourism management perspectives : TMP 31 (2019), pp. 85-94
Persistent link: https://www.econbiz.de/10012112983
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Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup; Shim, Changsup; Lee, Won Seok; Kim, Wansoo - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
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In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup; Hyun, Sunghyup Sean; Kim, Wansoo - In: Journal of travel and tourism marketing 31 (2014) 5/6, pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
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Understanding airline travelers' perceptions of well-being : the role of cognition, emotion, and sensory experiences in airline lounges
Kim, Hyeon-Cheol; Chua, Bee-Lia; Lee, Sanghyeop; Huey … - In: Journal of travel and tourism marketing 33 (2016) 7/9, pp. 1213-1234
Persistent link: https://www.econbiz.de/10011627491
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Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup; Koo, Bonhak; Hyun, Sunghyup Sean - In: Journal of travel and tourism marketing 37 (2020) 3, pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
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A model of brand prestige formation in the casino industry
Hwang, Jinsoo; Han, Heesup - In: Journal of travel and tourism marketing 33 (2016) 7/9, pp. 1106-1123
Persistent link: https://www.econbiz.de/10011627469