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A study on the factors affecting customer satisfaction in online airline services
Nur Fazidah Elias; Hazura Mohamed; Rira Rahayu Arridha - In: International journal of business information systems : … 20 (2015) 3, pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
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Critical Factors for Adoption of Customer Relationship Management : A Study of Palestine SMEs
Salah, Omar Hasan; Zawiyah Mohd Yusof; Hazura Mohamed; … - 2023
Understanding Customer Relationship Management -- CRM Adoption Theories -- CRM Adoption Models and Frameworks -- Critical Factors for CRM Adoption: A Case Study at SMEs in Palestine -- Model Verification.
Persistent link: https://www.econbiz.de/10014442250