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Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki; Arana, German; Boiral, Olivier - In: International journal of hospitality management 51 (2015), pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
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Faking ISO 9001 in China : an exploratory study
Heras-Saizarbitoria, Iñaki; Boiral, Olivier - In: Business horizons 62 (2019) 1, pp. 55-64
Persistent link: https://www.econbiz.de/10011995665
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Three decades of dissemination of ISO 9001 and two of ISO 14001 : looking back and ahead
Heras-Saizarbitoria, Iñaki; Boiral, Olivier; Allur, Erlantz - In: ISO 9001, ISO 14001, and new management standards, (pp. 1-15). 2018
Persistent link: https://www.econbiz.de/10011757642
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Adopting ISO/TS 16949 and IATF 16949 standards : an exploratory and preliminary study
Laskurain, Iker; Arana, German; Heras-Saizarbitoria, Iñaki - In: ISO 9001, ISO 14001, and new management standards, (pp. 131-143). 2018
Persistent link: https://www.econbiz.de/10011757709
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TQM and market orientation in care home services
San Miguel, Eduardo; Heras-Saizarbitoria, Iñaki; … - In: International journal of quality & reliability management 33 (2016) 8, pp. 1076-1098
Persistent link: https://www.econbiz.de/10011606137
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Symbolic adoption of ISO 9000 in small and medium-sized enterprises : the role of internal contingencies
Heras-Saizarbitoria, Iñaki; Boiral, Olivier - In: International small business journal : researching … 33 (2015) 3, pp. 299-320
Persistent link: https://www.econbiz.de/10011284333
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Audit fees and auditor independence : the case of ISO 14001 certification
Dogui, Kouakou; Boiral, Oliver; Heras-Saizarbitoria, Iñaki - In: International journal of auditing : IJA 18 (2014) 1, pp. 14-26
Persistent link: https://www.econbiz.de/10010338710
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An empirical study of the relationships within the categories of the EFQM model
Heras-Saizarbitoria, Iñaki; Marimon, Frederic; … - In: Total quality management & business excellence : an … 23 (2012) 5, pp. 523-540
Persistent link: https://www.econbiz.de/10009572349
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Internalization of quality management in service organizations
Tarí, Juan José; Heras-Saizarbitoria, Iñaki; … - In: Managing service quality : MSQ ; an international journal 23 (2013) 6, pp. 456-473
Persistent link: https://www.econbiz.de/10010201702
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Adoption of ISO 9000 management standard in EU's transition economies : the case of the Baltic States
Heras-Saizarbitoria, Iñaki; Arana, Germán; … - In: Journal of business economics and management 14 (2013) 3, pp. 481-499
Persistent link: https://www.econbiz.de/10009761481