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~person:"Heras-Saizarbitoria, Iñaki"
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Heras-Saizarbitoria, Iñaki
Antony, Jiju
138
Bruhn, Manfred
69
Devadasan, S. R.
60
Talib, Faisal
55
Dale, Barrie G.
46
Rahman, Zillur
42
Kamiske, Gerd F.
40
Cudney, Elizabeth A.
35
Zink, Klaus J.
35
Sampaio, Paulo
33
Shahin, Arash
33
Jochem, Roland
32
Wiele, Ton van der
31
Garza-Reyes, Jose Arturo
29
Töpfer, Armin
29
Tarí, Juan José
28
Murugesh, R.
27
Ahuja, Inderpreet Singh
26
Dahlgaard, Jens Jörn
25
Oakland, John S.
25
Chiarini, Andrea
24
Winzer, Petra
23
He, Zhen
21
Qureshi, M. N.
21
Schiefer, Gerhard W.
21
Zairi, Mohamed
21
Gremyr, Ida
20
Pfeifer, Tilo
20
Dahlgaard-Park, Su Mi
19
Furterer, Sandra L.
19
Kumar, Vikas
19
Madhani, Pankaj M.
19
Stauss, Bernd
19
Brauer, Jörg-Peter
18
Casadesús, Martí
18
Schreier, Gerhard
18
Seghezzi, Hans Dieter
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
19
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1
The impact of ISO 9001 standard and the EFQM model : the view of the assessors
Heras-Saizarbitoria, Iñaki
;
Casadesús, Martí
; …
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 197-218
Persistent link: https://www.econbiz.de/10008986613
Saved in:
2
An empirical study of the relationships within the categories of the EFQM model
Heras-Saizarbitoria, Iñaki
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
23
(
2012
)
5
,
pp. 523-540
Persistent link: https://www.econbiz.de/10009572349
Saved in:
3
Symbolic adoption of ISO 9000 in small and medium-sized enterprises : the role of internal contingencies
Heras-Saizarbitoria, Iñaki
;
Boiral, Olivier
- In:
International small business journal : researching …
33
(
2015
)
3
,
pp. 299-320
Persistent link: https://www.econbiz.de/10011284333
Saved in:
4
Adoption of ISO 9000 management standard in EU's transition economies : the case of the Baltic States
Heras-Saizarbitoria, Iñaki
;
Arana, Germán
; …
- In:
Journal of business economics and management
14
(
2013
)
3
,
pp. 481-499
Persistent link: https://www.econbiz.de/10009761481
Saved in:
5
A review of the literature to understand diversity in ISO 9001 adoption and the achievement of benefits
Dick, Gavin
;
Heras-Saizarbitoria, Iñaki
;
Tarí, Juan José
-
2013
Persistent link: https://www.econbiz.de/10010354361
Saved in:
6
Benefits of quality certification in hotels : the impact of motives and the usage of quality tools
Dick, Gavin
;
Heras-Saizarbitoria, Iñaki
;
Tarí, Juan José
-
2013
Persistent link: https://www.econbiz.de/10010354363
Saved in:
7
Internalization of quality management in service organizations
Tarí, Juan José
;
Heras-Saizarbitoria, Iñaki
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 456-473
Persistent link: https://www.econbiz.de/10010201702
Saved in:
8
Audit fees and auditor independence : the case of ISO 14001 certification
Dogui, Kouakou
;
Boiral, Oliver
;
Heras-Saizarbitoria, Iñaki
- In:
International journal of auditing : IJA
18
(
2014
)
1
,
pp. 14-26
Persistent link: https://www.econbiz.de/10010338710
Saved in:
9
Internal and external drivers for quality certification in the service industry : do they have different impacts on success?
Tari, Juan José
;
Heras-Saizarbitoria, Iñaki
;
Dick, Gavin
- In:
Service business
8
(
2014
)
2
,
pp. 337-354
Persistent link: https://www.econbiz.de/10010351403
Saved in:
10
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
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