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The impact of ISO 9001 standard and the EFQM model : the view of the assessors
Heras-Saizarbitoria, Iñaki; Casadesús, Martí; … - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 197-218
Persistent link: https://www.econbiz.de/10008986613
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An empirical study of the relationships within the categories of the EFQM model
Heras-Saizarbitoria, Iñaki; Marimon, Frederic; … - In: Total quality management & business excellence : an … 23 (2012) 5, pp. 523-540
Persistent link: https://www.econbiz.de/10009572349
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Symbolic adoption of ISO 9000 in small and medium-sized enterprises : the role of internal contingencies
Heras-Saizarbitoria, Iñaki; Boiral, Olivier - In: International small business journal : researching … 33 (2015) 3, pp. 299-320
Persistent link: https://www.econbiz.de/10011284333
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Adoption of ISO 9000 management standard in EU's transition economies : the case of the Baltic States
Heras-Saizarbitoria, Iñaki; Arana, Germán; … - In: Journal of business economics and management 14 (2013) 3, pp. 481-499
Persistent link: https://www.econbiz.de/10009761481
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A review of the literature to understand diversity in ISO 9001 adoption and the achievement of benefits
Dick, Gavin; Heras-Saizarbitoria, Iñaki; Tarí, Juan José - 2013
Persistent link: https://www.econbiz.de/10010354361
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Benefits of quality certification in hotels : the impact of motives and the usage of quality tools
Dick, Gavin; Heras-Saizarbitoria, Iñaki; Tarí, Juan José - 2013
Persistent link: https://www.econbiz.de/10010354363
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Internalization of quality management in service organizations
Tarí, Juan José; Heras-Saizarbitoria, Iñaki; … - In: Managing service quality : MSQ ; an international journal 23 (2013) 6, pp. 456-473
Persistent link: https://www.econbiz.de/10010201702
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Audit fees and auditor independence : the case of ISO 14001 certification
Dogui, Kouakou; Boiral, Oliver; Heras-Saizarbitoria, Iñaki - In: International journal of auditing : IJA 18 (2014) 1, pp. 14-26
Persistent link: https://www.econbiz.de/10010338710
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Internal and external drivers for quality certification in the service industry : do they have different impacts on success?
Tari, Juan José; Heras-Saizarbitoria, Iñaki; Dick, Gavin - In: Service business 8 (2014) 2, pp. 337-354
Persistent link: https://www.econbiz.de/10010351403
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Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki; Arana, German; Boiral, Olivier - In: International journal of hospitality management 51 (2015), pp. 138-146
Persistent link: https://www.econbiz.de/10011413956